The World's Local Bank - If it can locate where Kilanas is.

The other day, my wife's card was swallowed by the World's Local Bank ATM machine, no reasons given. We called up and was assured that a new card will be on the way and we were asked where do you want the new card to be picked up. We said since its branch was at Seri Complex, Jalan Tutong, we want to pick it up there. And so we waited.A few days ago, came the reminder note. Please pick it up at