THE new travel agent consultation fees, proposed under an industry-wide guideline that comes into effect Jan 1, might not receive full immediate support from agencies in Sarawak.
Malaysian Association of Tour & Travel Agencies (Matta) Sarawak chairman Mathew Chen said even he was unsure whether to charge the fees at his own agency.
“In a developing state like ours, sometimes certain new policies and proposals are not easily accepted. How and when agencies charge the fees will depend on the market,” Chen told reporters in Kuching yesterday, prior to a Matta roadshow to explain the fees.
The fees are between RM30 for domestic inquiries and up to RM500 for the corporate sector. The Matta guideline concerns the number of quotations prospective customers requests, which the national association said must be reduced.
In a press statement, Matta claimed the new consultation fees would cut down on confusion, streamline the industry, and even improve customer service.
Presently, it added, prospective customers were asking for too many revisions, and getting quotations from too many travel agencies. It said that kind of competition had in fact reduced productivity.
“In fact, the Sarawak chapter is very supportive of the national association’s new initiative. This is what is done overseas too. Our long term plan is to materialise the initiative,” Chen said.
Malaysian Association of Tour & Travel Agencies (Matta) Sarawak chairman Mathew Chen said even he was unsure whether to charge the fees at his own agency.
“In a developing state like ours, sometimes certain new policies and proposals are not easily accepted. How and when agencies charge the fees will depend on the market,” Chen told reporters in Kuching yesterday, prior to a Matta roadshow to explain the fees.
The fees are between RM30 for domestic inquiries and up to RM500 for the corporate sector. The Matta guideline concerns the number of quotations prospective customers requests, which the national association said must be reduced.
In a press statement, Matta claimed the new consultation fees would cut down on confusion, streamline the industry, and even improve customer service.
Presently, it added, prospective customers were asking for too many revisions, and getting quotations from too many travel agencies. It said that kind of competition had in fact reduced productivity.
“In fact, the Sarawak chapter is very supportive of the national association’s new initiative. This is what is done overseas too. Our long term plan is to materialise the initiative,” Chen said.
Continue reading at: Sarawak travel agencies cry foul over new fee rule
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