Kaplan and the Balance Scorecard

I was one of about 40 people at Li Gong Restaurant at the Empire lucky to be listening to a luncheon talk given by the guru of balanced score card, Robert S Kaplan yesterday afternoon. Kaplan is here in Brunei Darussalam and his one day conference which will be held tomorrow at the ICC entitled "Managing for Results: Using Balanced Scorecard to Achieve Better Performance and Good Governance in